Support & Feedback Hub

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Direct developer support, bug reporting, feature suggestions and license assistance for professional audio software on macOS.

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License & Activation Support

Machine transfers, activation help or license key re-issuance for all your apps.

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Direct Email Contact

For custom institutional licensing, studio site deployments or urgent inquiries.

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Download 15-Day Free Trials

Test any ch-expert application on macOS. 100% full functionality unlocked, no credit card required.

Spyglass
Spyglass Studio AI Sound Search
Coming Soon
Soundoor
Soundoor 7.1.4 Atmos Monitor
MioDeck
MioDeck Pro Tools Stream Deck
Soundtracker
Soundtracker Audition & Ambisonics

Help & Frequently Asked Questions

Spyglass embeds audio files into high-dimensional semantic vectors using local neural networks executed on Apple Silicon Neural Engine / GPU. It never sends your sound files to the cloud. You can search by character, mood, and texture (e.g., "heavy metallic impact with reverberant tail") rather than literal filenames.

Spyglass includes GPU-accelerated local stem separation models: Music separation (vocals, drums, bass, other) and Cinematic Dialogue/Music/FX (DnR). It also supports prompt-based isolation to target specific sound elements using natural language, all processed 100% locally on your Mac.

Soundoor communicates directly with macOS CoreAudio. In Soundoor Settings, choose your multichannel audio interface (Focusrite RedNet, Lynx Aurora, Avid MTRX, Apollo x16, etc.) and assign the 12 speaker outputs (L, R, C, LFE, Lss, Rss, Lsr, Rsr, Ltf, Rtf, Ltr, Rtr). Soundoor acts as your unified hardware controller with volume, solo, mute and speaker trims.

Yes! Soundoor features a built-in AU plugin hosting matrix. You can insert your favorite multichannel room calibration plugins directly across your monitoring outputs without requiring a dedicated DSP hardware unit.

No. Soundoor utilizes zero-latency direct CoreAudio pass-through with custom Apple Silicon SIMD matrix gain computation, ensuring your DAW playback and live monitoring remain sample-accurate.

MioDeck supports all Elgato Stream Deck USB models: Stream Deck MK.2 (15 keys), Stream Deck XL (32 keys), Stream Deck Mini (6 keys), and Stream Deck Plus (dials and touch strip). It communicates directly via USB HID without requiring complex background daemons.

MioDeck is a lightweight, one-time purchase ($49 perpetual license) designed specifically for sound editors. No monthly subscription, no cloud dependency, and instant response times with pre-configured Pro Tools editing and mixing profiles.

Soundtracker runs as a floating HUD. As you navigate through sound libraries in macOS Finder, ForkLift, or Path Finder, clicking any audio file plays it immediately without loading times. You can scrub the waveform, mark in/out points, and drag the selection directly onto your DAW timeline.

Soundtracker includes a real-time binaural spatial audio renderer. When previewing Ambisonics B-format or multichannel files, it decodes them binaurally over headphones with head-tracking support, allowing you to evaluate spatial character before importing.

Every ch-expert application (Spyglass, Soundoor, MioDeck, Soundtracker) comes with an independent 15-day evaluation. You can evaluate them individually or all at once. No credit card or account creation is required to start your trial.

Yes. All ch-expert applications run 100% offline. Once activated with your license file (.key), you can work in your audio suite without requiring a permanent internet connection.

Copy your license file (.key) to your new Mac and install it via the application menu. If you need assistance or re-issuance, contact us at [email protected].